Saga Hill Designs

fine fibers & yarns – silk & silk blends
studio of artist/author W.J. Johnson

  

Photo of SIlk Cocoons

   
 
 

HOW TO ORDER

Online
You can order directly from this website through PayPal®. Select the product you want in the pull-down menu under each product description and press the Add to Cart button for each item. When you press the Add to Cart button, you will be routed to a secure PayPal® shopping cart page where you can select the quantity you desire. The Shopping Cart gives you the option of returning to shop for more items and add them to your cart. NOTE: Louët products are not available through the website at this time.

Shipping charges and tax (sales tax applies to Minnesota residents only) are calculated and reviewable prior to your final check-out. All prices are in U.S. dollars.

NOTE: A PayPal® account is NOT required to shop via the PayPal® Shopping Cart.

By phone
Call us at 952-472-4155. Please call between 10 am - 6 pm, Central Standard Time, Monday - Friday. If you are unable to reach a real, live person, please leave a message with your phone number and we will call you back as soon as possible.

In person
At various events in the Minnesota Twin Cities area. See the Saga Hill home page for locations.

 


CONTACT US

Email
mail@sagahill.com

Facebook
http://facebook.com/SagaHill

Ravelry
SagaHill

Twitter
WJ Johnson@SagaHill

Instagram
@SagaHill

Phone
952-472-4155 (Minnesota/Twin Cities area)
Please call between 9 am - 5 pm, Central Standard Time, Monday - Friday. If you are unable to reach a real, live person, please leave a message with your phone number and we will call you back as soon as possible.

Mail
Saga Hill Designs
PO Box 142
Crystal Bay, MN 55323

 


 

 

OUR CUSTOMER SERVICE POLICIES

Payment terms
We accept Visa®, MasterCard®, Discover®, and American Express® cards. We also accept personal checks but please allow 2 weeks for check clearance. Along with PayPal® U.S. payments, we also accept PayPal® international payments. COD is NOT accepted.

We use PayPal® for our online sales cart and Square® for our vendor location sales due to their worldwide reputations as secure payment solutions.

Order confirmation
When ordering online, PayPal® will send you a confirmation via email, confirming that your order payment was received.

If ordering by fax or mail, we will send you an order confirmation by email, if your email address is provided. Receipts are always sent along with purchases.

Shipping
We typically ship via USPS Priority Mail (domestic and international). You should expect shipping to take 2-5 working days in the U.S., not including order processing. International orders typically take 5-10 working days, not including order processing. Order processing usually takes 4 to 24 hours. If you need an item sooner, please contact us in advance of placing your order and we will do our best to accommodate your needs with a different rate of shipping. Delivery tracking is available.

NOTE FOR LOUET WHEEL PURCHASES: Shipping & handling, including wheel assembly, is $65 per wheel, when picked up from Saga Hill. Drop shipping (unassembled) from the warehouse is $50 per wheel to most U.S. destinations. The shipping cost of wheels and/or accessories will be confirmed upon placement of order.

Order cancellation

We pack, invoice, and often ship orders within hours of receiving them so we can get them to you quickly. Therefore, if you need to change or cancel your order, you must contact us immediately! It's best to call us on the phone rather than emailing us because by the time we go through all of the day's emails, your order may already be on its way to you. We do not pay for shipping on returned items.

Need to return an item?
With the exception of Louët products (see *note below), we have a 30 day return policy on unused items. If you are unsatisfied with your purchase, we will give you a full refund for the item. Please call us prior to returning an item so we can be sure to give you full credit for your purchase* and provide you with a Return Authorization number and address for your return. Your account will be credited when the item arrives and is inspected by our office. But again, please note, we do not pay for shipping of the returned items. *Note: Louët products have a 20% restocking fee and returns are only accepted due to manufacturer's defects.

Out-of-stock items
Saga Hill handmade products and some hand-dyed items may be out-of-stock due to increased demand or if they are one-of-a-kind and have been sold. We make every effort to note which items are limited in quantity or one-of-a-kind prior to your order. Please read the product description carefully for this information.

Product liability
We limit our liability to replacement or refund of a defective item. We cannot be responsible for damages, personal or otherwise, due to misuse or negligence while using a product.

Privacy policy
We will never sell your personal information. We do not store your credit card info online or in our office. Credit card transactions are handled by our merchant services vendors (PayPal and Square). We cannot be responsible for fraudulent activity that may occur through their services.


 
 

Your satisfaction is our top priority. If you have a problem with a transaction, just let us know and we will work with you to resolve the issue. You can open a dispute via email or call us at 1-952-472-4155. We will make every effort to respond to all customer service inquiries within 2 business days.


 
 

Saga Hill logo© 2017, Saga Hill Designs,
a DBA of Points Of View Productions, Inc.